• Microsoft SQL server 2005
• Microsoft SQL server 2008

For more information please contact support@thedevfactory.com

Error:
When NovoCRM Express is installed on Windows 7 the first time you start the application it just closes (crashes).

Cause:
In Windows 7 the connections.xml file is not created because of a security restriction in Windows 7.

Resolution:
Go to the installation folder for NovoCRM Express and create a new file called Connections.xml. Now start NovoCRM Express again and add new connections.

You can also email support and we can send you the Connections.xml file to use with a pre-setup connection.

The latest version of NovoCRM Express released after 24th March 2010 has the UAC fix built in and this issue should no longer appear

Error:
When you open up NovoCRM Express and login you cannot add new records or update existing records when you use the default MS Access database.

Cause:
The database is read only in Windows 7 when it is installed in the Program Files folder.

Resolution:
Go to the installation folder and right clck on the folder called database. Now uncheck teh read only option and press ok. This will fix the issue and you will now be able to add and update records.

We recommend that you use MS SQL for multi user environments when you run NovoCRM Express.

1. Extract the aspportal.zip file into a location on your server where you will be hosting the portal from.
    Example: c:\inetpub\wwwroot\aspportal\
2. Open and edit the common/ado/connection_open.asp file at line 9, change the following line.

   Default: Application("ConnectionStr") = "provider=microsoft.jet.oledb.4.0;data source=" & server.MapPath("../../data/aspportal.mdb") & ";"
   *The default will try to auto connect to the database, but if it cannot find the correct path please update as per the example below.

   Example: Application("ConnectionStr") = "provider=microsoft.jet.oledb.4.0;data source=c:\inetpub\wwwroot\aspportal\Data\aspportal.mdb;"

   *Note that if you location is different in step 1 then your source in step 2 must be updated to match this.
   *This is very important if this is not setup correclty then your portal will NOT work.

3. Make sure the ISUR on your server has read/write access to the aspporta.mdb file on your server, other wise you will not be able to login or change anything on the portal.

4. Now run the portal, http://<yourServer>/default.asp

   *Note that this file will redirect you to the /content/home/default1.asp file.

Required software to run the ASPPortal system

1. MDAC 2.8 or higher
2. IIS 5 or 6
3. VB Script 5.x or higher

If you have any questions or still cannot get the portal to work, please email support@aspportal.net

Cause:
This error is caused by a corrupt Microsoft .Net Framework file.

Resolution:
Verify the Microsoft .Net Framework <version 3.5 and higher> is installed. Click Start - Settings - Control Panel - Add or Remove Programs. Scroll down the list to find .Net Framework <version 3.5 and higher>.

If Microsoft .Net Framework <version 3.5 and higher> is installed you will need to uninstall the Microsoft .Net Framework <version 3.5 and higher> and reinstall it.

The MS Outlook Add-in supports both MS Outlook 2007 (Office 12) and MS Outlook 2003 (Office 11). Based on your MS Outlook client you may need to use the specific installer for your MS Outlook version.

Resolution

The IsLicense40.dll file is missing in the execution path of the Add-in... this can be copied over should it be missing.

Select the NovoCRM Express menu in MS Outlook and click on Info. This will show you the exectuable path. Copy the IsLicense40.dll to the path from the NovoCRM Express installation folder.

Restart MS Outlook. You should now be able to login as normal.

If you have any questions please contact support@novocrm.com

http://demo.novocrm.com
Username: beta
Password: beta

If you have any questions please contact support@novocrm.com

If you have any questions please contact support@novocrm.com

MS Access (mdb files)
MS Access 2003	Windows XP, Vista, Vista 64bit
MS Access 2007	Windows XP, Vista, Vista 64bit

If you have any questions please contact support@novocrm.com